Delivery Information

  1. All orders over £1000 include our free delivery service to most UK mainland postcodes. Terms may vary during promotional events, for clearance items, carpet orders and smaller orders of accessories.
  2. All online orders of £1000 or below are subject to a £75 delivery charge if you live outside of Devon; £30 if you live in Devon outside of EX1 to EX9 postcodes or free delivery if you live within these postcodes. Terms may vary during promotional events, for clearance items, carpet orders and smaller orders of accessories.
  3. We are unable to deliver orders outside of mainland UK or to certain UK postcodes. Please contact us for further information.
  4. Delivery of your order will vary depending on your chosen product. We will advise you of the expected waiting time before we confirm your order and take payment. Whilst every effort will be made to meet the required delivery date, we can accept no responsibility for failure to meet any such requested date due to circumstances beyond our control.
  5. Once your goods have been received by us, we will contact you to arrange delivery to your chosen address.
  6. Delivery to your chosen address is usually within 14 days of your order becoming available in our warehouse.
  7. Deliveries are made between 9am & 5pm Monday to Friday. You will be notified whether your delivery will be either 'AM' or 'PM'.
  8. We cannot accept responsibility should there be a problem with access of your order to the desired location. In such instances, we will place it to the nearest possible point to that location or hold it for you until you have made alternative arrangements.
  9. We are able to remove old furniture, beds and mattresses but this service depends on your location. Please discuss this separately with us.
  10. You must retain any packaging for a period of 7 days following delivery in case you identify a fault and are required to return the item(s).