Fabric Care

Six year protection programme for your furniture

All our furniture is designed to a very high standard and you can be assured of quality and durability. However, accidents do happen which is why we offer Staingard Protection6 Care Plan.

It is a protection programme specifically designed to ensure that for five years the appearance of your furniture is not spoiled by events such as accidental household spills and other incidents like rips, tears or burns, enabling you to continue to enjoy your furniture to the full.

How does the Care Plan work?

In the case of a stain or accidental damage, if you can't remedy the problem yourself, one of Staingard's national team of professional repair technicians will visit your home and resolve the problem for you.

If that does not solve the problem, don't worry, Staingard will replace the damaged or stained part of your furniture.

Regular cleaning and vacuuming combined with the rotation and reversal of cushions will help to maintain the overall appearance and performance of your furniture. In the event of a spill, blot with a clean dry cloth. Avoid the use of silicone polishes, detergents and abrasive cleaners as these may damage your furniture. 

Accidental Staining

Summary of cover provided:

  • Food and drinks (e.g coffee, wine, curry)
  • Cosmetics, makeup or tanning products
  • Bodily fluids (human or pet)
  • Ink, paint, glue or dye transfer
  • Human and pet bodily fluids
  • Wax and wax polish

Accidental Damage & Structural Issues

Summary of cover provided:

  • Rips, tears, burns, scuffs or scratches
  • Pet damage (e.g. scratches, bites, soiling)
  • Dents, chips or broken glass/mirrors
  • Broken or warped frames
  • Faulty recliners or mechanisms including electrical components
  • Seam separation, peeling leather or faulty zips/buttons
  • Loss or resiliency on foam and fibre cushions

Structural issues are covered after the manufacturer's warranty, typically 1 year.

Duration of the insurance

The insurance will commence immediately after your furniture is delivered and will continue for a period of five years.

Eligibility

To be eligible to purchase this Staingard Care Plan, the goods must be for residential use, in a property which is not let, or sublet and you must be a resident of the UK, Northern Ireland, Isle of Man or Channel Islands.

Exclusions & Limitations

The following exclusions apply:

  • Any damage, soiling or staining caused prior to or during delivery or caused by fire, fire damage, smoke, ash, flood, wind, lightning, the act of sunlight, oxidisation, or any other natural disaster.
  • Structural defects first discovered during the manufacturer's warranty period.
  • Stains and damage that are consistent with wear and tear.
  • Variations in batches of dyes, where a part is replaced the colour match will be within a commercial tolerance.
  • Consequential loss of any kind and or loss of use.
  • Damage not consistent with the original claim or misrepresentation of an occurrence.
  • Repairs carried out by a technician not assigned by the service provider, or damage caused by a third party contractor.
  • Damage to insured items used for rental / sublet or commercial purposes, or furniture in storage or transit.

How do I make a claim?

Simply notify Staingard as soon as you become aware of the incident leading to a claim. Visit staingard.co.uk which is available 24 hours a day, or email protectservice@staingard.co.uk