Delivery Information

a) All furniture orders over £999 include our free delivery service to most UK mainland addresses. Terms vary during promotional events, clearance items and for accessory orders – price on application.

b)  All furniture orders under £1000 are subject to a £55 delivery charge if you live outside of Devon; a charge of £25 applies if you live in Devon outside of EX1, EX2, EX3, EX4, EX5 & EX6 postcodes and there is no charge if you live within these postcodes. Terms vary for some promotional events, clearance items and for accessory orders – price on application.

c) We are unable to deliver orders outside of mainland UK and to some UK mainland postcodes. Please contact us to confirm we can deliver to your postcode. We can deliver to a UK mainland shipping/courier/agent for onward overseas shipping.New Casa furniture store, Topsham. Photo by Tony Charnock 07770 484888 Info: Glen King, 01392 248911 07921 586 911

d) Delivery of your order will vary depending on your chosen product. We will advise you of the expected waiting time before we confirm your order and take payment. Whilst every effort will be made to meet the required delivery date, we can accept no responsibility for failure to meet any such requested date due to circumstances beyond our control.

e) Once your order has been received by us, we will contact you to arrange delivery to your chosen address.

f) Delivery to your chosen address is usually within 14 days of your order becoming available in our warehouse.

g) Deliveries are made between 9am & 5pm Monday to Friday. You will be notified whether your delivery will be either ‘AM’ or ‘PM’.

h) We can accept no responsibility should there be a problem with access for your order to the desired location. In such instances, we will place it to the nearest possible point to that location.

i) We are able to remove old furniture, beds or mattresses but this service depends on your location. Please discuss at the time of purchasing.

j) If you live in Cornwall, Dorset, Somerset or Devon we will usually use our own staff and delivery vehicles. For most other counties we use reputable third party delivery companies who will deliver your order on our behalf.

k) We are only able to deliver clearance products if you live near our showrooms in Topsham, Exeter, Devon. Please ask for further details. We can recommend third party collection and delivery services.