Privacy & Security

Queen Street Carpets (1973) Limited (“CASA”, “Queenstreet”, “Queenstreet Carpets and Furnishings”, “Queenstreet Carpets”, “Queenstreet Furnishings”, “we” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy, in accordance with the Data Protection Act 1998.

1. The information we collect and how we use it

In order to purchase on the website we need to know your name, postal address, e-mail address, telephone number, and, if you are paying by card, your debit or credit card number and expiry date.

We gather this information to allow us to process your order and provide you with the best possible service. The relevant information is then used by us, our agents and sub-contractors to authenticate your identity, to validate your debit or credit card, to authorise the transaction and to communicate with you on any matter relating to the provision of the service in general. You specifically authorise us to transmit information to or to obtain information about you from third parties for these purposes.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to info@queenstreet.co.uk.

2. Our use of ‘cookies’

Cookies are small text files stored on your personal computer when you visit certain web pages, they do not store your personal information. If you do not want your personal computer to accept cookies or want to delete any cookies that are already on your personal computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies in order to delete them or to disable your personal computer from accepting them.

3. Your details and how to update them

You have the right at any time to request a copy of the personal data we hold on you.

If any of the information that you have provided to us changes, for example, if you change your e-mail address or if you wish to cancel your registration, please let us know the correct details by contacting us by e-mail, fax or phone.

4. How we protect your information

Information you provide to us remains confidential. The internal procedures of Queenstreet Furnishings cover the storage, access and disclosure of your information and we will fully comply with all applicable UK data protection law.

5. Keeping your details secure

If you are worried about submitting your personal details, especially your credit or debit card numbers on the internet, please be rest assured that any information you give us is completely safe and secure.

6. Keeping your details private

When browsing or shopping online, you may be asked to supply your name and e-mail address. These will only be used to give you a more personal level of service. For example, we may need your contact details to arrange an appointment with one of our representatives, to contact you regarding a product request or order, or to ask for your help in evaluating our service.

7. Shop securely

If the browser you use is a secure one (Microsoft Internet Explorer version 2.1 or later, Netscape Navigator version 2.0 or later), any information you send us will be security encrypted, making it virtually impossible to read even if intercepted. Industry standard security technology ensures that your name, address and credit or debit card number can be sent securely.

8. Still worried?

If you would rather order by phone, please call one of our representatives during office hours Monday to Saturday 9.00am to 5.00pm. Alternatively visit our store at the address on this website.

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